Refund policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for the return from your home to the web shop are for your own account. If you make use of your right of withdrawal, the product will be returned to the trader with all the accessories supplied and - if reasonably possible - in the original condition and packaging.

To make use of the right of withdrawal, it is compulsory to share the track and trace code and the website where we can track the shipment with us by email: ask@favolt.support . If you do not do this, we cannot process your return.
We will then refund the amount of the order within 14 days after notification of your return, provided that the product has already been received in good order.

Please send the completed return form together with the invoice along with the shipment. If this form is not fully completed, we cannot process the return request.